Shipping Policy

At thailandlovetoys.com, we understand the importance of discretion, speed, and reliability when it comes to delivering your order. We are committed to providing a hassle-free shopping experience, and we ensure that your privacy is respected every step of the way.

Shipping Methods

We offer the following shipping options to ensure your order reaches you in a timely and secure manner:

• Standard Shipping: Available for all orders under THB 800. A flat fee of 40 THB applies.
• Free Shipping: For orders above THB 800, enjoy free shipping across Thailand.
• Cash on Delivery (COD): We offer cash on delivery (COD) for all orders within Thailand. Pay for your order in cash when it arrives at your doorstep.

Discreet Packaging

We respect your privacy. All products are shipped in discreet, plain packaging with no identifying marks or logos. The contents of your package will remain confidential, ensuring your personal privacy is maintained.

Processing Time

Orders are typically processed within 1–2 business days. Once your order is processed, you will receive a confirmation email with tracking details. Please note that during high-demand periods, processing times may be slightly longer, but we will notify you if there are any delays.

Delivery Time

Estimated delivery times within Thailand are:

• Standard Shipping: 3–5 business days
• Expedited Shipping: Available upon request for an additional fee (2–3 business days)

Please note that delivery times may vary depending on your location. Delays may occur due to weather conditions, holidays, or logistical issues beyond our control.

International Shipping

Currently, we only ship within Thailand. However, we are working on expanding our shipping services to other countries. Please check back for updates on international shipping options.

Order Tracking

Once your order has been shipped, you will receive a tracking number to monitor the progress of your package. You can use this tracking number to check the status of your delivery on the courier's website.

Shipping Fees

Our shipping fees are based on the value of your order:

• Orders over THB 800: Free shipping
• Orders under THB 800: 40 THB flat fee

All shipping fees are automatically calculated at checkout.

Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact our customer service team immediately. We will work with the courier to resolve the issue and ensure you receive a replacement or refund where applicable.

Contact Us

If you have any questions regarding our shipping policies, or if you need assistance with your order, please feel free to contact us:

Email: thailandlovetoys@outlook.com

Phone: +66 80 976 4527

For faster assistance, reach us on LINE.